Terms of Service
Effective Date: Sep 27, 2025
Website: Tropex.ca (Tropical Expressions)
By accessing or using Tropex.ca ("the Site"), purchasing from us, or engaging with our services, you agree to the following Terms of Service. If you do not agree, you must not use the Site.
1. Eligibility
You must be at least 18 years old or the age of majority in your province/territory to make purchases on our Site.
2. Products and Services
We strive to provide accurate descriptions of our products, including plants, accessories, and care items. However, all products are sold “as is” without warranty, express or implied, and availability may change without notice.
3. Plant Care Information & Safety Disclaimer
Any plant care tips, guidance, or safety information provided on Tropex.ca, by email, SMS, or in-store, is for general informational purposes only. We do not guarantee accuracy, completeness, or suitability. Customers are solely responsible for researching and confirming whether a plant is safe for their household, pets, or environment. Tropical Expressions shall not be held liable for any adverse outcomes, damages, injuries, or losses arising from reliance on plant care advice, including but not limited to toxicity to pets or humans.
4. No Medical or Veterinary Advice
Information provided on Tropex.ca or through our communications is not intended to substitute for professional medical, veterinary, or emergency advice, diagnosis, or treatment. Always consult a qualified healthcare provider or veterinarian regarding questions about health concerns, plant toxicity, or the safety of plants for humans or animals. Reliance on information from Tropical Expressions is solely at your own risk.
5. Orders, Payments, and Pricing
Prices are listed in Canadian dollars and subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion.
Payment must be received in full before shipping or pickup.
In the event of a pricing error, we reserve the right to cancel or adjust orders.
6. Consent to Communications
By providing your contact information (including phone number and email), you consent to receive communications from Tropical Expressions related to your orders, account, promotions, and updates.
Text messaging (SMS/MMS) may be used for order updates, reminders, and marketing. Standard message and data rates may apply.
You may opt out of text communications at any time by replying STOP. To receive assistance, reply HELP.
Email communications may also include marketing and promotional content. You may unsubscribe by using the link included in each message.
Consent is not a condition of purchase.
7. Shipping, Delivery, and Returns
Delivery timelines are estimates and not guarantees. We are not liable for delays beyond our control.
Live plants are non-returnable and non-refundable due to their perishable nature.
Other items may be returned or exchanged only in accordance with our posted return policy.
8. Limitation of Liability
To the maximum extent permitted by Canadian law, Tropical Expressions, its directors, employees, and affiliates disclaim all liability for damages of any kind arising out of or related to your use of the Site, products, or services. This includes but is not limited to direct, indirect, incidental, consequential, punitive, or special damages.
9. Indemnification
You agree to indemnify and hold Tropical Expressions harmless from any claims, liabilities, losses, or damages, including legal fees, arising from your use of the Site, products, or reliance on plant care advice.
10. Intellectual Property
All content on Tropex.ca, including text, images, logos, and designs, is the property of Tropical Expressions and protected under Canadian copyright and trademark laws. Unauthorized use is strictly prohibited.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario, Canada.
12. Changes to Terms
We reserve the right to update these Terms of Service at any time without notice. Continued use of the Site constitutes acceptance of the revised Terms.
Privacy Policy
Effective Date: Sep 27, 2025
Website: Tropex.ca (Tropical Expressions)
Tropical Expressions ("Tropex," "we," "our," or "us") respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We may collect the following types of information when you use our website, make a purchase, or interact with us:
Personal information you provide (name, email, phone number, billing/shipping address, payment details).
Account and order information related to purchases you make through our store.
Communications and inquiries sent via email, SMS, or web forms.
Technical information such as IP address, device details, and browsing behaviour.
2. How We Use Your Information
We use collected information to:
Process and fulfill your orders.
Communicate with you about your purchases, deliveries, and promotions.
Provide customer support.
Improve our website, store, and product offerings.
Comply with applicable legal, regulatory, and security obligations.
3. Text Messaging (A2P Compliance)
By providing your phone number, you consent to receive SMS or MMS messages from us regarding orders, promotions, and updates. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP.
4. Sharing of Information
We do not sell or rent your personal information. We may share information with trusted service providers who assist us with payment processing, shipping, IT services, or communications. These providers are required to protect your information.
5. Security
We implement reasonable technical, organizational, and administrative measures to protect your information. However, no online platform or transmission is completely secure, and you use our site and services at your own risk.
6. Data Retention
We retain personal information only as long as necessary for the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Under Canadian privacy law, you have the right to request access, correction, or deletion of your personal information, subject to legal and contractual limitations. To exercise these rights, contact us at [email protected]
8. Updates
We may update this Privacy Policy at any time. Changes will be posted on this page with a revised "Effective Date."