Delivery & Shipping
Returns
We do not accept returns or exchanges.
Due to the nature of what we sell, we cannot guarantee the viability and health of the plants once they leave our care. We take great care to ensure that our plants are healthy and of the highest quality, but factors such as transport conditions and individual care can affect their survival. Therefore, we recommend that our customers thoroughly research the plants they wish to purchase and understand the care requirements before making a purchase. We appreciate your understanding in this matter and strive to provide the best quality products and services to our customers.
International Shipments
We do not ship Internationally. Only across Canada.
Handling Fee
The customer is responsible for Handling fee. This covers packaging materials and labour to process your order. We guarantee the best technique available to ship your product safely.
Surcharge
All shipments are subject to fuel surcharges from Canada Post. This cost is calculated by the Canada Post according to the area of shipping.
Shortage Claim
We may delay the shipment of your order until the weather warms up enough to avoid frost damage during transit. Should that be necessary we will contact you at that time.
Shipping and Handling charges are not refundable.
Damage Claim
Any kind of product damage or shortage is required to be reported within 48 hours of receipt of your shipment. Always check the cartons upon receipt.
If the box arrives in good condition, but plant(s) are damaged inside the box, e-mail pictures to prove the damage in 48 hours.
Canada Post does not issue insurance policy on perishable goods. It only insures a package if it is lost during delivery.
Plant Viability Policy
No Guarantee on any plant once it leaves our premises since plants is a perishable living material.
